Private Session Terms and Conditions

Payment and Scheduling

By purchasing one or more private sessions with Toranj Kayvon, you agree to the following payment and scheduling terms:

The total investment and the private sessions included in your purchase are as stated on the checkout page at the time of purchase.

Full payment is required before any session may be scheduled or begin. Payment reserves Toranj Kayvon’s time and availability for the private work purchased.

All payments are non-refundable. Refunds, exchanges, credits, transfers, extensions, or other exceptions, if offered, are granted solely at the discretion of Toranj Kayvon and are not guaranteed, except where otherwise required by applicable law.

Following purchase, you will receive an email within 24 hours to arrange the date and time of your first session. If you do not receive this email, please contact [email protected].

The first session must be booked and attended within 30 days of purchase.

When more than one session has been purchased, all sessions must be completed within six months of purchase unless Toranj Kayvon agrees to a different arrangement in writing.

You are responsible for booking your sessions and allowing sufficient time to complete them within the applicable period. Any session that has not been completed within the applicable period may be forfeited without refund, credit, transfer, or extension.

Scheduling is subject to availability. Purchase does not guarantee a particular date, time, or recurring appointment time.

You may reschedule a session by providing at least 24 hours’ notice.

A session canceled or rescheduled with less than 24 hours’ notice, or a session you fail to attend, may be considered used and forfeited without refund or replacement.

Sessions begin and end at their scheduled times. If you arrive late, the session will still end at the originally scheduled time, and the missed time will not be added or credited.

You are responsible for confirming the date, time, and time zone shown in your booking confirmation.

If Toranj Kayvon needs to reschedule a session, an alternative time will be offered and the session will not be forfeited.

Nature and Scope of the Work

Private sessions with Toranj Kayvon are educational and experiential in nature. They may include personal-development teachings, self-inquiry, guided reflection, somatic awareness, emotional exploration, perspective-shifting exercises, and discussion of personal or professional goals.

The sessions are not therapy, psychotherapy, counselling, medical treatment, psychiatric treatment, crisis intervention, or healthcare. They are also not a substitute for medical, psychological, psychiatric, legal, financial, or other appropriately qualified professional services.

Toranj Kayvon is not acting as your licensed therapist, psychologist, psychiatrist, physician, lawyer, financial adviser, or other regulated professional.

Participation does not create a therapist-client, doctor-patient, fiduciary, or other legally protected professional relationship.

By participating, you acknowledge that you remain fully responsible for your own physical, mental, emotional, financial, professional, relational, and personal wellbeing, as well as your choices, decisions, actions, and results.

You are encouraged to continue working with your existing healthcare, mental-health, or other qualified professionals as appropriate and to seek professional support where needed.

Fitness for Participation

By purchasing and participating in private sessions, you represent that you are capable of participating in a reflective educational environment.

Private sessions are not intended to provide crisis intervention, emergency mental-health support, psychiatric treatment, medical care, or any form of emergency assistance.

If you require medical, psychological, psychiatric, crisis, or emergency support, you agree to seek assistance from an appropriately qualified provider or your local emergency services. Email and messaging with Toranj Kayvon must not be relied upon for emergency assistance.

You agree to participate from a reasonably safe and appropriate environment. You must not participate while driving, operating machinery, or materially impaired by alcohol, recreational drugs, or another substance that could affect your ability to participate safely.

Toranj Kayvon may pause or end a session, decline to address a particular matter, or recommend outside professional support if she reasonably believes that the matter falls outside the scope of this work or that continuing would be inappropriate or unsafe.

Emotional Intensity and Personal Responsibility

Private sessions may involve deep self-inquiry, emotional exploration, and shifts in perspective. At times, you may experience discomfort, uncertainty, strong emotional responses, increased awareness, or changes in perception.

By participating, you acknowledge and accept that:

• You may encounter emotional or psychological intensity.

• You are responsible for pacing yourself and engaging with the material in a manner that feels appropriate for you.

• You are not required to disclose information, answer a question, complete an exercise, or push beyond your capacity at any time.

• You may pause or decline an exercise at any time.

• You remain responsible for your own wellbeing, decisions, actions, and interpretations of the material.

• You agree to seek additional professional or crisis support if needed.

Between-Session Communication

Unless expressly stated as part of your purchase, private sessions do not include personal guidance between sessions, email or direct-message support, document review, voice-note support, or emergency availability.

Administrative emails will ordinarily receive a response within three business days. Email and messaging channels are not continuously monitored.

Results Disclaimer

Individual experiences and outcomes vary.

No specific personal, professional, emotional, financial, relational, behavioural, career, business, or transformational outcome is promised or guaranteed.

Any examples, client stories, testimonials, or case studies shared by Toranj Kayvon are provided for illustrative purposes only and are not a guarantee of future results.

You are solely responsible for how you choose to apply, interpret, or implement the material discussed during the sessions.

Confidentiality and Privacy

Personal information and session content shared during private sessions will be treated with respect and discretion. Toranj Kayvon takes reasonable administrative and technical steps to protect personal information, communications, and recordings under her control.

However, private educational services do not create a legally protected confidential relationship, and absolute confidentiality or security cannot be guaranteed.

Information may be disclosed where reasonably necessary:

• With your permission;

• To administer, schedule, process payment for, or deliver the sessions;

• To service providers or professional advisers who reasonably require the information to perform their services;

• To comply with applicable law, a court order, subpoena, or lawful regulatory request;

• Where there are reasonable grounds to believe that disclosure is necessary because of a compelling concern for someone’s health or safety; or

• To respond to or defend a legal claim.

Toranj Kayvon will not publicly share identifying client information, recordings, images, or testimonials without the client’s permission.

Because the sessions, communications, and any requested recordings are delivered or transmitted electronically through online platforms, no electronic system or method of transmission can be guaranteed to be completely secure.

Toranj Kayvon will take reasonable steps to protect information under her control but, to the fullest extent permitted by law, is not responsible for unauthorized access, interception, loss, disclosure, platform failure, or other security incidents caused by third-party platforms, internet providers, cyber incidents, or circumstances beyond her reasonable control.

Session Recordings

Sessions are not recorded automatically.

If you request that a Zoom session be recorded and Toranj Kayvon agrees, she will state when the recording begins and remind you that the session is private and that the recording is intended solely for your personal use. By choosing to continue with the recorded session, you consent to the recording.

After the session, Toranj Kayvon will provide a link for you to download the recording. You are responsible for downloading it promptly. Continued availability or indefinite storage of the recording is not guaranteed.

An approved recording is private, confidential, non-transferable, and intended solely for the purchasing client’s personal use.

You may not share, forward, publish, post, upload, sell, distribute, reproduce, excerpt, publicly play, teach from, or otherwise make the recording or any portion of it available to another person.

Once you have downloaded the recording, you are responsible for its storage, privacy, and security.

You may not independently record, photograph, capture, livestream, transcribe, or introduce an AI meeting assistant, transcription service, recording bot, or similar technology into a session without Toranj Kayvon’s permission.

Technology and Platform Limitations

Private sessions are delivered online through Zoom or another online platform communicated by Toranj Kayvon.

You are responsible for maintaining a suitable device, internet connection, audio and video functionality, and reasonably private environment.

Toranj Kayvon is not responsible for interruptions, delays, or reduced session quality caused by your equipment, internet connection, surroundings, or technology. Reasonable efforts will be made to continue or restore the session, but client-side technical problems do not automatically create a right to a refund or replacement session.

If a material technical problem on Toranj Kayvon’s side prevents a substantial portion of a session from being delivered, the affected time will be rescheduled or otherwise restored.

Toranj Kayvon is not responsible for interruptions, delays, platform failures, or circumstances beyond her reasonable control. Reasonable efforts will be made to restore access or provide an appropriate alternative when possible.

Intellectual Property

Source of Action™, the Source of Action™ Framework, the Source of Action™ Protocol, and all related teachings, session structures, materials, exercises, prompts, processes, recordings, written content, presentations, and intellectual property shared during sessions remain the sole property of Toranj Kayvon unless otherwise stated.

Purchase of private sessions grants you a limited, personal, non-exclusive, and non-transferable right to use the teachings and materials solely for your own personal education and development.

You may take personal notes and apply what you learn within your own life.

You may not reproduce, distribute, publish, teach, license, sell, record, share, upload, adapt, create derivative works from, or otherwise use the sessions, materials, teachings, or intellectual property for commercial, educational, therapeutic, coaching, professional, or public purposes without prior permission from Toranj Kayvon.

Participation in private sessions does not constitute practitioner training or certification and does not authorize you to teach, facilitate, represent, or professionally deliver Source of Action™ or to represent yourself as trained, licensed, certified, endorsed, or authorized by Toranj Kayvon.

Assumption of Risk and Limitation of Liability

By participating in private sessions, you voluntarily accept the ordinary risks associated with reflective educational and personal-development work, including the possibility of emotional discomfort, uncertainty, or increased awareness.

To the fullest extent permitted by law, you agree that Toranj Kayvon is not responsible for claims, damages, losses, costs, or expenses arising from your independent decisions, actions, interpretations, application, non-application, or misuse of the material discussed during the sessions.

To the fullest extent permitted by law, Toranj Kayvon will not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of income, profit, opportunity, business, data, or reputation arising from or related to the sessions.

To the fullest extent permitted by law, Toranj Kayvon’s total liability arising from the private sessions will not exceed the amount you paid for the specific private sessions giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability or consumer right that cannot legally be excluded or limited.

Ending the Private Work

You may choose to stop participating at any time. However, ending your participation does not create a right to a refund, credit, transfer, or extension.

Toranj Kayvon may pause or end the private work if you engage in threatening, abusive, harassing, discriminatory, or seriously disruptive conduct; repeatedly miss sessions; misuse her intellectual property; participate in a manner that makes the work unsafe or inappropriate; or materially breach these Terms.

If Toranj Kayvon ends the private work because of your conduct or material breach, no refund will be provided except where required by law.

If Toranj Kayvon is unable to complete paid sessions for reasons unrelated to your conduct and cannot provide a reasonable alternative, you will receive a proportionate refund for any paid sessions that were not delivered.

Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply in British Columbia.

Nothing in these Terms limits any consumer or other legal right that cannot legally be waived.

General

These Terms, together with the description of the private sessions and total investment displayed at checkout, form the agreement between you and Toranj Kayvon.

If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue to apply.

If Toranj Kayvon grants an exception on one occasion, that does not waive her right to apply these Terms on another occasion.

By completing your purchase, you confirm that you have had an opportunity to review and agree to these Terms.